Cultivating a Vibrant Company Culture to Define Your Dealership and Attract Top Talent In the competitive landscape of automotive service departments, one often overlooked yet crucial factor for success is the cultivation of a strong company culture. A positive, engaging work environment not only helps in attracting top talent but also plays a significant role […]

Boosting Customer Loyalty with Sales-to-Service Handoffs New car dealerships are constantly seeking effective strategies to enhance customer retention and boost sales. A pivotal yet often neglected approach is implementing effective sales-to-service handoffs. This tactic involves formalizing new car buyers’ introductions to the service department during their vehicle purchases, setting the stage for ongoing engagement and […]

6 Proven Strategies to Maximize Your Dealership’s Service Traffic in 2025 As we reflect on our dealerships’ performances in 2024, it’s crucial to consider areas for improvement that can drive success in the upcoming year. With fixed operations playing a critical role in dealership profitability, enhancing service traffic is essential for every new car dealer […]

In today’s competitive market, automotive dealerships need to stay ahead by transforming their service departments into profit centers. Implementing an innovative “Putting the Customer First” strategy can significantly boost revenues and redefine the service experience. Many dealerships have seen remarkable increases in customer pay revenue, some by as much as $1 million within a single […]

Nurturing Tomorrow’s Technicians: The Benefits and Implementation of an Apprentice Program Establishing an apprentice program for technicians isn’t just an investment in personnel. It’s a strategic move toward long-term dealership success. In this article, we will address why implementing such a program can benefit your dealership, along with actionable steps to get started. Benefits of […]

The dealership service department has often been considered a “man’s world,” but women have been breaking that stereotype in increasing numbers. Two women from the McGovern Auto Group, which has locations in Massachusetts, New York, and New Hampshire, shared what drew them to their careers in the service department. Cars Don’t Talk Back” Stephanie Hanlon […]