Enhancing Customer Experience in Dealership Service Departments Many dealerships face challenges that hinder the delivery of exceptional service. Addressing these challenges requires a strategic focus on communication, efficiency and personalization. The service department plays a pivotal role in shaping customer perceptions and fostering loyalty. A seamless, transparent and customer-centric service experience boosts Customer Satisfaction Index […]

Boosting Owner Retention: A Critical Strategy for Every Dealership By enhancing the way your dealership interacts with and retains service customers, you’re not only ensuring repeated business but also setting a foundation for increased profitability and market presence. As global trade tensions and supply chain challenges reshape the automotive industry, the importance of owner retention […]

It’s Cheaper to Keep Them Retaining Your Technicians and Avoiding Costly Turnover How Much is Losing a Technician Costing Your Business? There’s one undeniable truth: keeping skilled technicians is far less expensive than constantly recruiting and training new ones. With the current technician shortage gripping the automotive industry, retention has become an increasingly critical concern. […]

Cultivating a Vibrant Company Culture to Define Your Dealership and Attract Top Talent In the competitive landscape of automotive service departments, one often overlooked yet crucial factor for success is the cultivation of a strong company culture. A positive, engaging work environment not only helps in attracting top talent but also plays a significant role […]

Boosting Customer Loyalty with Sales-to-Service Handoffs New car dealerships are constantly seeking effective strategies to enhance customer retention and boost sales. A pivotal yet often neglected approach is implementing effective sales-to-service handoffs. This tactic involves formalizing new car buyers’ introductions to the service department during their vehicle purchases, setting the stage for ongoing engagement and […]

6 Proven Strategies to Maximize Your Dealership’s Service Traffic in 2025 As we reflect on our dealerships’ performances in 2024, it’s crucial to consider areas for improvement that can drive success in the upcoming year. With fixed operations playing a critical role in dealership profitability, enhancing service traffic is essential for every new car dealer […]