The Technician Career Path program is a comprehensive onsite training curriculum designed to help dealers overcome the technician shortage and grow their businesses. The TCP enables D-level technicians to become confident and capable C-level technicians.

You can trust our team to help you train and retain service technicians and grow your dealership’s profitability.

Classroom Training & Testing (3.5-Days)

• Technical Awareness Training
• Tires & Alignments
• Steering & Suspension Systems
• Brake Systems
• The Fundamentals of Engine Technology
• Fuel & Ignition Systems
• Drivetrain Systems
• Heating, Cooling & Air Conditioning Systems
• Express Service Basics
• Setting Vehicle Up on the Lift
• Oil & Filter Change
• Rotating Tires
• Torque Wheels
• Air Filter replacement
• Cabin air filter replacement
• Wiper Blade Replacement
• Minor bulbs
• Tire Inspection
• Tire Replacement
• Mount & Balance Tires
• Battery Service
• Battery Inspection
• Battery Testing & Replacement

Classroom Training & Testing

• Additional Systems
• Starting & Charging
• Body Control Modules
• Safety Systems
• Exhaust Systems
• Car Lighting Systems
• Hybrid Vehicles
• Electric Vehicles

Hands-On Training & Testing (1.5-Days)

• Oil Changes
• Tire Rotations
  
  • Torque Wheels
• Air Filter
• Cabin Air Filter
• Wiper Blades
  
  • Protect Windshield
• Minor Bulbs
• Tire Replacement
• Battery Service
• Pre-Delivery Inspections
  
  • Performing the MPI

Technical Awareness Training-Phase 2

At the end of Phase 1, complete an Agenda with Service Manager that has scheduled dates for the technicians to start learning the following. These dates should be within the next 30-days.

Alignment Training – Set date for training with Hunter Trainer
Learn how to measure Ride Height

Chemical Company – Set date for training with Chemical Company Trainer

• Power Steering Fluid Flush
• Brake Fluid Flush
• Cooling System Service
• Fuel System Services
  
  • Throttle Body Service
  • Fuel Injector Service
  • Fuel Induction Service
• Transmission Service/Fluid
• Exchange
• Differential Service
• Transfer Case Service

Technician Training – Set date for training with in-house technician.

• Brake Pads & Rotor Resurface/Replace Belts – Checking & Replacing Fuel Filter Replacement – Diesel Spark Plugs – Maintenance Used Vehicle Inspections/Repairs

Manufacturer On-line Training – Set dates for expected completion of courses

• Pre-Delivery Inspection
• Express Service
• Maintenance Services
• Repair Basics & Advanced
• Diagnostics
• Basic Electrical

Technical Awareness Training-Phase 3

Classroom Training & Testing (1.5 Days)

Basic Electrical

• The Battery – What it does?
• Voltage Testing
• The Alternator
  
  • What is it?
  • Main components
  • Testing
• Electrical Terminology
  
  • Voltage
  • Current
  • Resistance

Testing Basics

• Power
• Ground

Classroom Training & Testing

VMPI Sales Skills

• Why Video MPI’s
  
  • Safe & Reliable Vehicle
  • The Challenges of Selling Labor
• Building Trust with VMPI
• Scripting
• The Presentation to the Customer
  
  • “We have some good news”
• Feature Benefit Presentations
•  Effective Communication Skills
• Closing Techniques
• VMPI Increases Flat Rate Hours & Productivity
•  

Classroom Training & Testing

• Understanding Flat Rate
• Why Flat Rate?
• How does it work?
• Diagnostics
• Understanding Productivity & Efficiency
• Ways to Increase Productivity
  
  • Parts Processes
  • Service Processes
• How to be a Productive Technician

Hands-On Training & Testing (3.5 Days)

• • Basic Electrical
    
    • Practice testing components
  • Fluid Exchange Training
    
    • Review the different maintenance Services
  • Alignment Training
    
    • Review how to align a vehicle and measure Ride Height

Additional

• Install Hourly Technician Pay Plan
• Purchase Tools for Technician on Retention Plan
  
  • Technician owns tools after 2 years
• Certificate of Completion